FAQs
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Hospital Accreditation Software FAQs
Welcome to our hospital accreditation software FAQs — your go-to resource for everything you need to know about RiskClear. Here you’ll find answers to our most commonly asked questions, covering everything from features and pricing to training, support, and getting started with a free trial. Furthermore, if you can’t find what you’re looking for, our team is always on hand and ready to help.
What is RiskClear?
RiskClear is an Australian-owned GRC and accreditation platform, purpose-built specifically for hospitals and healthcare providers. Furthermore, it actively brings together everything your team needs to manage governance, risk, compliance, and quality — all in one easy-to-use platform. As a result, your team can focus on what truly matters — delivering safe, high quality care.
Who is RiskClear designed for?
RiskClear is designed specifically for private hospitals, day surgeries, and healthcare providers across Australia. Furthermore, with over 120 hospitals nationally already trusting RiskClear, it actively serves a wide range of facilities — from large private hospitals through to small specialist day surgeries.
How do I get started with RiskClear?
Simply contact us today to arrange a free trial or demonstration — and from there, our team will actively walk you through the platform. As a result, together we can determine the best solution for your hospital.
Is there a free trial available?
We actively offer a free trial so you can explore RiskClear at your own pace — and as a result, you can make an informed decision before making any commitment. So why wait? Contact us today to get started.
How long does it take to get set up?
RiskClear is actively designed to get your hospital up and running as quickly as possible. Furthermore, our in-house support team will guide you through every step of the setup process — and as a result, your team will feel confident and ready to go from day one.
Is RiskClear cloud-based?
Yes — RiskClear is, accessible from any device with a modern web browser. No server installation or IT infrastructure is required.
What devices and browsers can I use RiskClear on?
RiskClear can be accessed from any device — desktop, laptop, or tablet — using a modern web browser. No software installation is required.
Is RiskClear configurable to suit our hospital?
RiskClear is highly configurable and actively adapts to suit the specific needs of your hospital or healthcare facility. Furthermore, our team will work closely with you every step of the way — and as a result, the platform will be configured to match your exact workflows and requirements.
Which standards does RiskClear align to?
RiskClear has been actively designed with the NSQHS Standards at its core — consequently supporting hospitals and healthcare providers to embed accreditation readiness into their everyday governance, risk, and quality activities. Furthermore, the platform is highly configurable and, as a result, can be tailored to support a wide range of other relevant healthcare and quality frameworks. These include ISO 9001 Quality Management Systems, NATA, RTAC, and the Aged Care Quality Standards — as well as any organisation-specific requirements unique to your facility.
How many reports are available?
RiskClear comes with over 200 standard reports covering all areas of governance, risk, quality, and compliance. It’s ready to use straight out of the box with no setup required.
Can reports be exported?
Yes — reports can be exported for easy sharing and record keeping. Please contact us for more information on available export options.
Can I control what different staff members can access?
Yes — RiskClear includes a permissions system that allows administrators to regulate staff access across the platform, ensuring each team member only sees what is relevant to their role.
Is our data secure?
Yes — data security is a top priority at RiskClear. Please contact us for detailed information about our security measures and data storage practices.
Can RiskClear integrate with other software we use?
RiskClear can integrate with software such as FYDO. Please contact us to discuss your specific integration requirements and we will be happy to advise on available options.
What support is available?
RiskClear offers personalised in-house support from a team with genuine healthcare industry expertise. Support is available via live video meetings, email, and phone — ensuring you always have access to someone who understands your needs.
Do you offer training for new users?
Yes — we offer comprehensive onboarding training for all new clients, including live video sessions with our Client Liaison & Learning Manager, Giselle Latta, who brings over 30 years of nursing and healthcare experience to every training session. We also have an extensive online training resource library available at any time.
What is the response time for support requests?
RiskClear offers local Australian support, available 9am to 7pm AEST. We guarantee a same-day response to all support requests received within these hours, and the majority of enquiries are responded to within 2 hours. You will always be speaking with someone who knows RiskClear and understands healthcare — not an overseas help desk.
Who will be our point of contact?
You will have direct access to our small, dedicated team — including Giselle for training and support, and John for technical queries. We value the relationships we build with our clients and believe in personal, ongoing support rather than anonymous help desks.
Contact us for a free trial
Discover how RiskClear can simplify GRC and accreditation for your hospital.